Return & Refund

All Natural Cleaners Shop Return & Refund Policy

At All Natural Cleaners Shop, we strive to provide high-quality natural cleaning and household products. If you are not completely satisfied with your purchase, we are committed to ensuring a pleasant shopping experience and offering a straightforward return and refund process.

1. Return Conditions

• Return Timeframe: You may request a return within 30 days of receiving your order. Returns requested after 30 days will not be accepted.
• Product Condition: The returned product must be unused, unopened, and in its original condition. If the product has been used or opened, it cannot be returned unless there is a defect.
• Return Reason: If you are returning a product due to a defect or our mistake (e.g., wrong item shipped), you will receive a full refund. For returns due to personal preference (e.g., product not as expected or accidental purchase), you will be responsible for return shipping fees, and your refund will be processed minus any original shipping costs.

2. Refund Process

• Return Request: Please submit a return request within 30 days of your purchase via our website or customer service email. You will need to provide your order number, purchase date, product pictures, and the reason for the return.
• Return Review: We will review your return request within 2-3 business days. Once approved, we will provide you with the return address and instructions.
• Returning the Product: Return the product to our warehouse according to the provided instructions. Please use a trackable shipping method and keep the shipping receipt for reference.
• Refund Timeline: Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

3. Refund Policy

• Refund Amount: If your return is approved, you will receive a full refund for the product cost and any initial shipping charges (if applicable). For returns due to personal reasons, the original shipping fee will not be refunded, and the return shipping cost will be the customer’s responsibility.
• Payment Method: Refunds will be issued to the original payment method (e.g., credit card, PayPal, or other payment platforms). Please note that it may take a few business days for the refund to appear in your account depending on your payment provider.

4. Exchange Policy

We currently do not offer direct exchanges. If you would like to exchange an item, you must first return the unwanted product and then place a new order for the replacement item.

5. Exceptions to Return & Refund Policy

• Custom Products: Custom or specially ordered items (e.g., personalized labels or custom formulations) are not eligible for return unless there is a defect.
• Discounted or Promotional Items: Some items purchased during special promotions may have different return policies. Please refer to the specific promotion details for any exceptions.

6. Return Address

The return address will be provided after your return request is approved. Please ensure the return package is properly labeled with all relevant information.